It's official, I am every travel company's worst nightmare. The very first post ever on this blog was about me missing a flight. Not to be outdone, my latest exploits stretched Eurostar customer service to breaking point but the good news is that they came through with flying colours. First of all, I turned up late for my train - with a non-exchangeable non-refundable ticket. Now I say late, but they've let me through later than that before, although 10 minutes before departure is probably cutting it
a little fine. Anyway, they
very kindly agreed to exchange my ticket at no extra cost. Of course, I get a little lecture, but I do my best wounded Rhino75 look (butch but vulnerable - patent pending) and all goes smoothly. Wonderful. So I check in again, go through passport control, customs, the baggage scans etc. Then - aaaaaaaarrrrrrrrrrrggggggghhhhh. I'm
JUST about to go through and get on the train when I realise I've left the Barbra tickets at HOME. Aaaaaaaaaarrrrrrrgggggghhhhh. What a palaver. But they were troopers. Assured me that (other
very stupid) people did this all the time. And took me back through immigration and exchanged my ticket for the second time in an hour in order to give me enough time to go home, pick up tickets while the taxi waited downstairs, and get back to the station. If that isn't service, I don't know what is. The good thing is that it happened on the leg when I was travelling alone. I know
only too well from past experience that this kind of thing sends other people's stress levels through the roof, whereas I find it perfectly normal. Pray (I'm not joking!) that we make it to Gatwick on time tomorrow. Bons baisers de Londres.